Terms of Service

These terms govern your use of Dawnpipe ("the Service"). By creating an account you agree to them.

What the Service does

Dawnpipe researches publicly available information to identify potential business contacts, and drafts outreach emails for your review. Drafts are not sent without your approval.

Phone agent (Front Desk and Complete plans)

• Some plans include an AI phone agent that answers calls to your Dawnpipe number and, if you enable it, places outbound calls to your leads.
• The agent identifies itself as an AI and states only business facts you provide. It is instructed never to invent prices or commitments, but AI output can contain errors; confirm anything that matters before relying on it.
• Calls handled by the agent are transcribed to text and stored in your account so you can review what was said.
• Outbound calling runs at your instruction and you are responsible for it: you must comply with the TCPA, national and state Do-Not-Call rules, and state call-consent laws, and only call numbers you may lawfully call. Numbers that ask not to be contacted are suppressed and will not be dialled again.
• Plan minutes are talk time on calls the agent answers or places, rounded up to the next whole minute per call.

Text messages

When the agent books an appointment it sends the caller one SMS confirmation, which includes "Reply STOP to opt out." We do not send marketing texts. Message and data rates may apply.

Your responsibilities

• You are the sender of any message you approve. You are responsible for its content and for complying with anti-spam law (including CAN-SPAM and, where applicable, GDPR/PECR).
• You must only contact people you have a lawful basis to contact, and must honour opt-out requests promptly.
• You must not use the Service for unlawful, deceptive, or harassing messaging.
• You are responsible for verifying contact details before sending. Addresses labelled as unverified guesses may be inaccurate.

Accuracy

Lead information and drafted copy are generated by automated research and AI, and may contain errors. Review everything before you send it. The Service is provided "as is" without warranty of accuracy or fitness for a particular purpose.

Subscription and billing

• Paid plans are billed monthly in advance via Stripe.
• No long-term commitment: the Service is month to month with no contract, no setup fee and no minimum term. You are never locked in.
• Plan allowances (leads and phone minutes) are hard caps: when used up, the Service pauses until the monthly reset. There are no overage charges and allowances do not roll over.
• Plans include a monthly usage allowance. We may apply fair-use limits to protect the Service.
• You can cancel at any time; access continues to the end of the paid period. We do not provide pro-rata refunds for partial months except where required by law.

Acceptable use

We may suspend accounts that generate excessive bounces or spam complaints, attempt to circumvent usage limits, or abuse the Service.

Liability

To the maximum extent permitted by law, our total liability is limited to the amount you paid in the previous three months. We are not liable for indirect or consequential losses, including lost business or damage to sender reputation.

Indemnification

The messages your account sends and the calls it places or answers are made on your behalf, to contacts you chose or who chose to call you, using content you approved. You agree to defend, indemnify and hold harmless Dawnpipe and its operators from any claim, demand, fine or expense (including reasonable legal fees) arising from those communications — including claims under the TCPA, CAN-SPAM, state do-not-call, call-recording or consumer-protection laws — except to the extent caused by our own breach of these terms.

Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute will be resolved by binding individual arbitration, or in the state or federal courts located in Illinois where arbitration is unavailable; you waive any right to bring or participate in a class action. Either party may seek injunctive relief in court to protect intellectual property or confidential information.

Changes

We may update these terms; material changes will be notified by email. Continued use constitutes acceptance.

Contact

Questions: support@dawnpipe.com